Paystubs, PTO, Clock In/Out, and support — everything our caregivers and staff need, all in one place.
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From nurses and Home Health Aides to care coordinators and family caregivers, everyone who supports our clients can rely on the same Help Desk for payroll, PTO, supplies, and general support.
Pick a request type below and send it to our team. A member of staff typically replies within one business day.
Have a question or something else you need help with? Send it our way.
Quick, reliable access to the tools our caregivers and staff use every day — clock in and out, check your PTO balance, or view your pay stub, wherever you are.
These telephone-based steps follow New York State Medicaid’s Electronic Visit Verification (EVV) requirements. Use the correct number for your agency, follow the prompts in order, and enter duty codes when asked — this keeps payroll on time and visit records compliant.
Clock In
Clock Out
Duty codes: 103, 106, 111, 112, 206, 301, 411, 502, 511.
Clock In
Clock Out
Need help with clocking in, duty codes, or an assignment ID? Contact our administrative office at (516) 367-2266 or info@cottagehomecare.com.
Visit this Help Desk page and use the section for the task you need — the EVV instructions above for clocking in and out, or the Quick Access links to log in and view your PTO or pay stub. If you run into any trouble, our team is always ready to help.
Stay connected with Cottage Home Care Services on Facebook, Instagram, X, TikTok, and YouTube for news, announcements, and community events. We’re proud of our team and committed to making your experience as smooth, efficient, and rewarding as possible.
Service Area
Cottage Home Care is a home care agency serving families across New York, with more than 2,500 nurses, caregivers, and medical support staff in the Bronx, Brooklyn, Manhattan, Queens, Staten Island, Nassau County, Suffolk County, and Westchester County. Offices in Freeport, Queens, and Jamaica.
